Whats it about?
Our localnetwork of more than Best field associates exists to give you a customers-eye view of the sales floor experience.
We can monitor anonymously either your locations or those of your competitors, to give you real-time intelligence on products, pricing, promotion, service and staff.
We use consistent methodologies across categories and markets to deliver reliable, comparable metrics in the key areas that influence sales results:
Our Mystery Shopping data can give you
Fresh insight into every element of the customer experience from environment and service to staff knowledge and attitude
A clear understanding of how your competitors price, market and cross-sell, the collateral they use and the products they are launching
The tools to develop counteractive sales strategies and maximise customer potential and satisfaction
A deeper awareness of geographic and seasonal trends and how you can use these to improve customer service strategies and sales performance
New ideas for differentiating your brand experience
Whats included?
New products, services and pricing
Incentives and promotions
Customer service standards
Highlighted products and their presentation
Cross-selling strategies
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